Sales Program Coordinator
Are you looking for a company focused on innovation and emerging technology that helps customers around the world reach their creative potential? Vectorworks, Inc. is a design solution software company with over 685,000 global customers in the architecture, landscape and entertainment design industries.
What’s in it for you?
As a Sales Program Coordinator, you will have the opportunity to support our Vectorworks Service Select program and build lasting relationships with Vectorworks customers and partners. You will coordinate activities and functions of the Vectorworks Service Select program to establish, develop, and maintain positive business and customer relationships.
If you are detail-oriented with a passion for global collaboration and customer satisfaction, this is the position for you!
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We are actively accepting and reviewing applications for this position (Immediate hire)
In this role, you should expect to:
- Coordinate program efforts with team members and other departments to achieve monthly sales goals
- Support daily billing-related operations and continued development of billing processes as part of the Service Select renewal process
- Establish, develop and maintain positive business and customer relationships
- Proactively follow our maintenance program customers through the contracting and renewal process
- Uphold and enforce program policies to customers, fellow team members, and sales team
- Contact customers and resolve account and renewal issues, providing a holistic approach
- Provide feedback to management about current contract and renewal statistics
- Maintain input of new & existing client information into the Order Center and CRM databases
- Support the development of the maintenance program
- Assist in creating and deploying materials and campaigns directed at contract retention
- Work with the support team to support sales staff through research and reporting of customer information
Why do you want this job? Because you are:
- A relationship-builder who wants to develop a lasting rapport with customers
- A self-starter who can flourish under pressure in a fast-paced environment
- A problem-solver with strong analytical, planning, and communication skills who can prioritize and handle multiple tasks effectively
Why do we want you? Because you have:
- Minimum of a High School Diploma and five years of related work experience
- Bachelor’s Degree in Sales, Customer Service, Marketing or a related field preferred and 2 years of related work experience is preferred
- Computer proficiency in Word, Excel, Power Point, Outlook, SAP or otherCRM database applications
- Excellent verbal and written communication skills
- A pleasant phone voice, an ability to speak clearly and articulately, and good organizational skills
- Able to maintain positive contacts within all levels of the organization to explain and interpret information or ideas and follow up on client requests
- Excellent customer service skills
Extra Credit:
- Experience in a sales environment
- Experience in Salesforce and PayPal Manager
Join our team
We're building something that people use every day. You’ll be challenged. You’ll be inspired. Together, we work hard, we play hard, and are driven by a nonstop curiosity to explore, experiment and innovate. It takes a lot of hard work and support from colleagues around the world — an entire team united behind something big, something that helps shape the future of design.
By working with us, you’ll have the opportunity to solve problems, develop your career, and make a difference. You’ll find a wide range of benefits, including competitive compensation plans, employer-matched retirement accounts, tuition reimbursement, and a free medical plan option. You can also enjoy company perks, such as weekly catered lunches, an on-site fitness center and deli, free yoga and fitness classes, free monthly massages, and more.
Vectorworks Inc. is an Equal Opportunity/Affirmative Action Employer