Technology Navigator
CSO is looking for a Technology Navigator.
This position will provide one-on-one support in homes and for Clinical and Support Options' programs. The Technology Navigator is responsible for supporting persons served in effective use of technology for several purposes: to access telehealth services, to increase independence and to support clinical goals. They will support individuals' access to devices and benefit programs such as the Affordable Connectivity Program.
Responsibilities
- Supports the purchase and distribution of technology, including smartphones, tablets, and Wi-fi to clients where needed.
- Provides one on one technical support to clients in the community to support telehealth access and technology goals.
- Teaches technology basics, including: how to power up devices, access the Internet, and navigate programs (Zoom, email, other common applications).
- Provides technology aids and reference materials.
- Conducts an inventory assessment of technology access and skills of clients.
- Conducts written assessments of client digital access and literacy in order to plan for and support their engagement with telehealth and technology-based care coordination.
- Collects data as required by the grant on client access and use of telehealth/other services, and digital literacy.
Qualifications
A Bachelor's degree or equivalent is required. In some cases, experience may be substituted for academic training. At least 1 year of experience in health care and/or social service, or in a service-user facing technology related field is preferred. Experience working with people with mental health conditions and/or intellectual/developmental disabilities is preferred. Working knowledge of computers, software (Zoom, Outlook, etc.), smart phones, and tablets. Excellent interpersonal, oral and written communication skills. Ability to work independently and follow through with tasks. Ability to function effectively as a member of the Agency Management team with demonstrated collaborative, cooperative, supportive and flexible attitude. Must possess valid driver's license and reliable transportation.
Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)
Benefits
We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance and ample paid time off (vacation, personal, sick, and holidays). Additionally, we offer a 403B retirement savings plan, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances at group rates, including short and long-term disability, cancer, accident and life. We also offer a premier employee assistance program (EAP) and personal cell phone plan discounts. Our work environment is flexible and supportive, with ample opportunities for collaboration within and across departments, programs and locations.
Our Agency
Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From our early days as a child guidance clinic, we have expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families over the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.
Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey. EOE/AA