Homeless Resource Outreach Specialist-Community Services Department
Essential Functions:
Builds relationships within the houseless community, homeless providers, and neighborhoods.
Engages and connects houseless individuals to services and resources.
Coordinates, monitors, and evaluates needs of those experiencing houselessness utilizing client-centered communication and response.
Examples of Duties
Examples of Work:
UNDER GENERAL DIRECTION
Builds relationships with houseless individuals in encampments and the areas where transient individuals frequent.
Connects houseless individuals with resources and services (by building trust and rapport) to address their individual needs.
Engages and mitigates through crises de-escalation, harm reduction, and conflict resolution.
Anticipates and is responsive to Homeless Services Division team requests and the needs of the team.
Articulates positive reinforcement, proactiveness, and transformation.
Makes necessary connections to services, support, and opportunities (i.e., emergency shelters, SUD services, mental health services, Common Assessment, Single Point of Entry, etc.) that leads to stabilization and/or housing security.
Conducts neighborhood friendly approach with grass roots organizations, homeless providers, and business stakeholders.
Educates citizens on the Homeless Encampment ordinance and the Homeless Encampment Protocol.
Builds and/or strengthens relationships within the community to be able to assist with identifying the gaps and barriers.
Establishes and maintains liaisons with other service providers.
Documents and records daily client interactions, including triage of individual needs, contacts, referrals, and site conditions.
Works cooperatively with members of government related agencies and the general public.
Coordinates property maintenance and monitors for compliance or assessment for encampments.
Performs related work.
Minimum Requirements
Physical Requirement & Working Conditions:
Meets regular and punctual attendance standards and any special needs of the position as determined by management, including mandatory overtime and performing related work.
Communicates with individuals in person and utilizes all types of communication media.
Spends prolonged periods of time sitting, standing, walking, carrying, stooping and climbing.
Spends prolonged periods of time exposed to the elements.
Travels through Metro Louisville to engage houseless individuals residing on the street and in spaces not meant for human habitation.
Minimum Requirements:
High school diploma or the equivalent
One year of experience working within outreach or homelessness services
Other Minimums:
Must possess and maintain a valid driver's license.
Must be willing to commit to a minimum of a two-year assignment.
Must be eligible to complete Trauma-Informed Care, Harm Reduction, and Equity training within 90 days.
Must be willing to work first or second shift, weekends, extended hours, overtime and/or vary duty hours as deemed necessary.
Equivalency:
An equivalent combination of education and experience may be substituted but must have one year of relevant work experience in community outreach or in homeless services.
Knowledge Skills and Abilities:
Possess an empathic demeanor and desire to help the homeless population.
Self-motivate while working independently as well as in a team environment.
Effective interpersonal skills and attention to detail
Basic computer literacy including Microsoft Suite applications.
Proficient with HMIS, ArcGis, and Microsoft Suite applications
Lived experience welcome.