Homeless Resource Outreach

Becky - 502-548-8172

Rebecca Jenkins, Talent Acquisition Coordinator

Human Resources | Louisville Metro Government

517 Court Place, Ste 605, Louisville, KY  40202

Rebecca.jenkins@louisvilleky.gov

Job Opportunities: https://www.governmentjobs.com/careers/louisvilleky

HOMELESS RESOURCE OUTREACH SPECIALIST

Description

• Builds relationships within the houseless community, homeless providers, and neighborhoods
• Engages and connects houseless individuals to services and resources
• Coordinates, monitors, and evaluates needs of those experiencing houselessness utilizing client-centered communication and response
• Builds relationships with houseless individuals in encampments and areas where transient individuals frequent
  Connects houseless individuals with resources and services (by building trust and rapport) to address their individual needs
• Engages and mitigates through crises de-escalation, harm reduction, and conflict resolution
• Anticipates and is responsive to Homeless Services Division team requests and the needs of the team
• Articulates positive reinforcement, proactiveness, and transformation
• Makes necessary connections to services, support, and opportunities (i.e., emergency shelters, SUD services, mental health services, Common Assessment, Single Point of Entry, etc.) that leads to stabilization and/or housing security
• Conducts neighborhood friendly approach with grass roots organizations, homeless providers, and business stakeholders
• Educates citizens on the Homeless Encampment ordinance and the Homeless Encampment Protocol
• Builds and/or strengthens relationships within the community to be able to assist with identifying the gaps and barriers
• Establishes and maintains liaisons with other service providers
• Documents and records daily client interactions, including triage of individual needs, contacts, referrals, and site conditions
• Works cooperatively with members of government related agencies and the general public
• Coordinates property maintenance and monitors for compliance or assessment for encampments
• Meets regular and punctual attendance standards and any special needs of the position as determined by management, including mandatory overtime and performing related work
• Communicates with individuals in person and utilizes all types of communication media
• Spends prolonged periods of time sitting, standing, walking, carrying, stooping and climbing
• Spends prolonged periods of time exposed to the elements
• Travels through Metro Louisville to engage houseless individuals residing on the street and in spaces not meant for human habitation
• High school diploma or the equivalent
• One year of experience working within outreach or homelessness services
• Must possess and maintain a valid driver's license
• Must be willing to commit to a minimum of a two-year assignment
• Must be eligible to complete Trauma-Informed Care, Harm Reduction, and Equity training within 90 days
• Must be willing to work first or second shift, weekends, extended hours, overtime and/or vary duty hours as deemed necessary
• Equivalency:  An equivalent combination of education and experience may be substituted, but must have one year of relevant work experience in community outreach or in homeless servicesKSA's:
  
  Possess an empathic demeanor and desire to help the homeless population
  Self-motivate while working independently as well as in a team environment
  Effective interpersonal skills and attention to detail
  Basic computer literacy including Microsoft Suite applications
  Proficient with HMIS, ArcGis, and Microsoft Suite applications
  Lived experience welcome