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Technology Support Engineer

The McCoy Group
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APEX TECHNOLOGY SUPPORT ENGINEER

DESCRIPTION

The Technology Support Engineer is responsible for the after-sale performance and technical support of all SmartGrade™ and integrated grade control equipped machines. This position must have a highly technical understanding of the John Deere SmartGrade™ system, as well as applicable Topcon™ products that work in conjunction with SmartGrade™ equipped machines. This person must be able to diagnose and resolve issues both on-site and/or remotely and follow the issue(s) to resolution. This position will require a working understanding of other types/brands of integrated grade control (IGC) systems as well as other related construction technology solutions and should be able to trouble shoot as it relates to John Deere and SmartGrade™. This position will work with management to provide or assist in providing extensive training both internally and externally for the operation and support of SmartGrade™ and related grade control products. 

Duties and Responsibilities

  • Support and diagnose SmartGrade™ and related grade control issues and make appropriate repairs.
  • Communicate effectively with John Deere and other applicable technical support personnel to successfully resolve customer’s issues from start to finish.
  • Consistently demonstrate and utilize remote support tools such as John Deere SmartGrade Remote Support or equivalent 3rd party software whenever applicable.
  • Communicate developing or existing hardware/software concerns related to SmartGrade™/IGC to appropriate MCF departments.
  • Actively support the Precision Technology Manager and territory managers within their respective areas to promote, demo and sell SmartGrade™ machines.
  • Assist in training territory managers to conduct SmartGrade™ demonstrations.
  • Complete & maintain all OEM and government certifications expected or required.
  • Plan, prepare, and conduct in-field demonstrations and classroom training of grade control solutions for both construction professionals and MCF staff as required.
  • Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
  • Seek additional sales, parts, and service opportunities for MCF and report those prospects to the appropriate parties.

Skills

  • Demonstrated knowledge and capacity to learn and grow with technology.
  • Strong knowledge of basic surveying fundamentals such as job site localization, surface measurement, and creation of basic models.
  • Detailed understanding of grade control hardware and set up.
  • Willingness to travel. (Up to 75%)
  • Knowledge of appropriate industry (Performs more complex functions, understands principles, may teach others.)
    Education
  • 4 yr Degree is not required, its recommended, in an Engineering/Technology/Marketing discipline or equivalent experience.
  • 5 years preferred of Topcon Machine Control and Construction experience

McCoy Construction & Forestry offers ongoing training and great total compensation package and excellent benefits package.

Affirmative Action/Equal Opportunity Employer – Qualified women, minorities and people with disabilities encouraged to apply.