Information Technology Associate

Our mission at the Minnesota Vikings is to Advance the Vikings legacy through the passionate pursuit of excellence.

We strive to achieve, we put the team first, we seek to learn, we exhibit high character, and we are committed to a diverse, equitable and inclusive environment.

SUMMARY: The Minnesota Vikings are seeking an Information Technology Associate to assist with the day-to-day operations of the department and provide technical support for all end users in the organization. The ideal candidate will have knowledge and experience troubleshooting Windows and Mac operating systems, experience using the Microsoft Office suite, and have great customer service and communication skills. The individual will also be capable of working across different departments and cultivating relationships within the organization. 

In addition to the duties described above, the Information Technology Associate will take part in the Vikings’ exclusive Leadership Development Program. This program will provide regular opportunities for professional development, exposure to organizational leadership and the ability to develop skills critical for the Associate’s future career growth. A fundamental part of the program will include clearly defined goals between the Associate and their Supervisor that will be tracked and measured for progress throughout the term of the program.

This is a temporary full-time position that will begin on June 3, 2024 and conclude on May 23, 2025, unless otherwise determined.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

• Provide end user support – both onsite and remote - for staff at all levels in the organization
• Investigate end user issues, identify their source, determine possible solutions, test and implement solutions
• Install, configure, and maintain laptops, printers, mobile devices, tablets, and other related equipment
• Assist with hardware inventory and prepare depreciated systems for proper recycling
• Manage maintenance/repair of printers and multifunction devices
• Manage supplies for printers/multifunction devices
• Perform software and application installations and upgrades
• Provide support for on-site events
• Create documentation for IT processes

QUALIFICATION REQUIREMENTS: 

• Knowledge of computer and/or network security systems, applications, procedures, and techniques.
• Ability and drive to learn and support new systems and applications.
• Ability to communicate technical information to non-technical personnel.
• Must exhibit core values that align with the Vikings Information Technology department and the organization (unity, commitment, integrity).
• Exhibit strong communication and active listening skills and an ability to adapt and problem solve in stressful, time-sensitive situations.
• Must be a critical thinker who wants to understand why we do what we do as a department.
• Must be a self-starter and detail-oriented when it comes to completing tasks.
• Ability to work a flexible schedule, including days, evenings, weekends and holidays.

CONFIDENTIALITY REQUIREMENTS:  
This position may require the individual to have access to confidential records and information. To successfully perform this position, confidentiality of the information with which the individual has contact must be maintained.

PHYSICAL DEMANDS: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to perform physical tasks such as lifting and moving boxes, setting up printers, etc.
• Ability to navigate U.S. Bank Stadium and TCO Performance Center.
• Ability to work in inclement weather.

WORK ENVIRONMENT: 
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Standard office for regular office hours, on-site events.
• The ability to work from home if required.

The Minnesota Vikings are committed to creating and sustaining a culture for you. Whoever you are, we are an organization that embraces and empowers people of all backgrounds and experiences and incorporate diversity, equity, and inclusion into the foundation of everything we do. We are proud to have a culture that empowers our people to harness their uniqueness to develop their full potential as a contributor to the success of the organization and the communities we serve. The Minnesota Vikings are an equal opportunity employer, and we continue to commit to creating equitable opportunities by ensuring that our place can be anyone’s place.