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Internet Information Services Administrator

Illinois Department of Innovation and Technology
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Job Title: Internet Information Services Administrator
Job Requisition ID:  38244
Closing Date: 6/11/2024
Salary:   $7,491 - $11,015 Monthly
Work Hours:  8:30 AM - 5:00 PM; M-F  
Work Location: 201 W Adams St, Springfield, Illinois, 62704-1874  
Union Position:  Yes
Work Authorization: The State of Illinois does not provide sponsorship for employment visa status and cannot accept F1 OPT/CPT. To be considered for permanent employment with the State of Illinois, applicants must be legally authorized to work in the United States without the need for employer sponsorship now or at any time in the future.

 

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. 

This position serves as an Internet Information Services (IIS) Administrator performing complex, professional, and advisory functions in the Midrange/Wintel Application Hosting Unit exercising substantial creativity and originality to reach the final objective.  

If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position with DoIT!

As a State of Illinois employee, you receive a comprehensive benefits package including:

  • Competitive Group Insurance benefits including health, life, dental and vision plans
  • Flexible work schedules (when available and dependent upon position)
  • 10 -25 days of paid vacation time annually (10 days for first year of state employment)
  • 12 days of paid sick time annually which carryover year to year
  • 3 paid personal business days per year
  • 13-14 paid holidays per year dependent on election years
  • 12 weeks of paid parental leave
  • Pension plan through the State Employees Retirement System
  • Deferred Compensation Program – voluntary supplemental retirement plan
  • Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
  • Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

25% Under administrative direction, serves as an Internet Information Services (IIS) Administrator, for the Department of Innovation and Technology (DoIT): 

 

  • Performs complex, professional, and advisory functions in the Midrange Wintel/ Application Hosting Unit exercising substantial creativity and originality to reach the final objective.
  • Researches, plans, installs, implements, configures, documents, maintains, communicates, coordinates in relationship to hardware, software, and operating systems of specified platforms.
  • Develops complex and sophisticated interface functions between software and servers.
  • Reviews and evaluates customer requests to ensure customer needs are satisfied and standards and procedures are met.
  • Approves and documents installations and enhancements.
  • Coordinates complex enhancements and maintenance with the client.
  • Utilizes Microsoft desktop solutions, virtual servers in a VMware environment, ESRI Geographical Information Systems (GIS) software in the performance of duties.

 

25% Conducts and coordinates in-depth studies involving substantial technical research and systems analysis: 

 

  • Develops complex written Information Technology (IT) analysis, recommendation documents and implementation plans.
  • Provides complex technical assistance to clients and technicians pertaining to hardware, software, and operating systems.
  • Conducts reviews of complex components and processes making recommendations for modifications to provide availability, flexibility, and usability for clients
  • Reviews, creates, and modifies current configurations, tables, and programs.
  • Configures and maintains security requirements on servers.
  • Updates existing processes for installs and develops processes on configuration for the software installed and implemented.
  • Provides monitoring and reporting of software and servers.
  • Develops complex and sophisticated interface functions between software and servers.

 

20% Performs advanced problem diagnostics of complex operating systems and problems:  

 

  • Evaluates and resolves problems.
  • Monitors connectivity and utilizes software to notify of alerts.
  • Resolves complex hardware and software problems and assists in the diagnosis and resolution of system software problems.
  • Administers web-based applications using Microsoft Internet Information Services (IIS).
  • Administers Microsoft Windows Server operating system and Active Directory in an enterprise environment.
  • Confers with vendors to resolve software and hardware problems.
  • Serves as liaison between agency customers and management and technicians for resolution of customer requirements.
  • Monitors trouble tickets to ensure acceptable service levels to agencies within listed time frames are being met.
  • Escalates time sensitive trouble calls to senior staff and/or appropriate vendor for faster resolution time.

20% Serves as project coordinator for full-range major/complex projects, very large hardware/software deployments, and installations across multiple agencies and locations:    

 

  • Determines and coordinates project components such as project scheduling and assignments.
  • Assigns and reviews the work of project analyst staff.
  • Provides expertise, guidance, and direction to staff.
  • Reviews results and incorporates individual components of project into the final product.

 

5% Keeps abreast of new developments in the Information Technology (IT) field: 

 

  • Continues education by attending meetings, training sessions, seminars, and conferences on and off site to increase familiarity with and remain current on IT products, vendors, techniques, and procedures.
  • Attends demonstrations and exhibitions related to assigned operations.

 

5% Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

1.    Requires knowledge, skill, and mental development equivalent to completion of four (4) years college, with course work in computer science or related fields. 
2.    Requires three (3) years of professional experience in computer science, systems services, or related Information Technology field.

Specialized Skills

1.    Requires three (3) years of professional experience with administration of Web based applications using Microsoft Internet Information Services (IIS).
2.    Requires three (3) years of professional experience in the administration of Microsoft Windows Server operating system or Active Directory in an enterprise environment.
 

Preferred Qualifications (In Order of Significance)

1.    Three (3) years of professional experience with administration of Web based applications using Microsoft Internet Information Services (IIS).
2.    Three (3) years of professional experience in the administration of Microsoft Windows Server operating system or Active Directory in an enterprise environment.
3.    Three (3) years of professional experience providing problem diagnostics of operating systems and problems.
4.    Two (2) years of professional experience using Microsoft desktop solutions.  
5.    Two (2) years of professional experience using virtual servers in a VMware environment.
6.    One (1) year of professional experience using ESRI Geographical Information Systems (GIS) software.
7.    Ability to coordinate projects including scheduling and assigning project components.
8.    Ability to analyze data logically and exercise sound judgement in defining and evaluating problems of an operational or procedural nature.
9.    Ability to gain and maintain effective working relationships with associates, vendors, clients, and others. 
10.    Developed verbal and written communication skills to present information to others with clarity and precision. 

Conditions Of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.  

1.    Requires the ability to verify identity.
2.    Requires employment authorization to accept permanent full-time position with the State of Illinois.
3.    Requires self-disclosure of criminal history.
4.    Requires ability to travel in the performance of duties.
5.    Requires ability to pass a position specific, agency required background check. 
6.    Requires ability to work outside of normal business hours to meet deadlines.
7.    Requires the ability to serve in an on-call capacity.
8.    Requires the ability to work overtime including scheduled, unscheduled, short notice, evenings, weekends and holidays.
9.    Requires ability to attend seminars, conferences, and trainings to remain current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
10.    Requires ability to lift and carry equipment weighing up to 65 pounds which is defined as heavy work per the US Department of Labor (20 CFR 404.1567(d).

The conditions of employment listed are incorporated and/or related to any duties included in the position description.